Return Policy / Customer Care
Purchases may be returned within 30 days of the date you received the order, unused, unassembled and in original condition and packaging, for a refund, minus shipping charges and restocking fee. (Exception AquaClear Spa Monthly - See Below) Shipping charges are non-refundable. If purchase was made during a free shipping promotion, actual shipping charges that we incurred will be deducted from your refund. If you would like an estimate of what the actual shipping charges are, please ask us. Please email Support@AquaClearProducts.com for a Return Authorization Number, as returns cannot be accepted without this number.
Damage During Shipping:
Damage should be noted with the carrier if possible. Please do not use item and keep it with all packaging materials and box for inspection. Notify us the same day if possible. We will not be able to replace damaged merchandise if we are not notified within 7 business days of the delivery date. We have the right to request photos of the damage.
Exchanges may be made within 30 days of your receipt of the original order provided we have the desired item(s) in stock. However, to ensure availability of the item you would like to exchange for, it is best to place a new order for the item online and return the original item for credit back to your account -- we cannot "hold" items in anticipation of a return. Re-shipping charges will be applied to the payment method on file in the case of exchanges.
Exchanges are processed within 14 days of our receipt of the item(s). If the item you have requested in your exchange is no longer available, a store credit will be issued and the information will be emailed to the email address on file for the original order.
AquaClear Spa Monthly - 100% Satisfaction Guarantee
AquaClear Spa Monthly may be returned within 60 days of the date you received the order, unused, in original condition and packaging, for a full refund. 100% Satisfaction Guaranteed! If for any reason you are not 100% satisfied with AquaClear Spa Monthly just send the unused bottles back for a full refund. *including used bottles up to 2 bottles.
IMPORTANT INFORMATION, PLEASE READ
NOTE: It is always best to send your package back in a manner that is trackable and insurable (UPS, Fed Ex, or Delivery Confirmation). We cannot be responsible for non-receipt of returns that cannot be tracked, nor can we confirm receipt of a return/exchange until it has been processed.
The quickest and best way to contact us is via email at Support@AquaClearProducts.com , which is checked throughout the day, evenings, and weekends. We do out best to answer every email within 24 hours.
Corporate Office Mailing Address:
Stonewood Manufacturing, LLC
1353 Whispering Oaks Circle
Matthews, NC 28104
We accept Visa, MasterCard, American Express, and Discover.
Only purchases shipped to a Florida address will be charged 7% sales tax.
This notice applies to all information collected or submitted on the AquaClearProducts.com web site. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
We use the information you provide about yourself when placing an order only to complete that order. We respect and are committed to protecting your privacy. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security: To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy: Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our web site from those we actually know are under 13, and no part of our web site is structured to attract anyone under 13.
How You Can Access Or Correct Your Information: You can access all your personally identifiable information that we collect online and maintain by accessing our secure shopping cart to update your information. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card numbers, name, and address, so that it cannot be read over the Internet.
Items will ship out within two business days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS), or FexEx. Sorry we cannot ship any items to a P.O. Box.
PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state orders will be charged 7% sales tax.
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